Course Overview


519 as a course will prepare you for thinking and designing creatively in a world where technical communicators must deal with decentralized expertise and information overload. In classical rhetorical thinking, there is a defined “context” from which appropriate decisions are made. Decisions about what or how to convey information are determined by that decorum. Contemporary, our contexts constantly shift depending on how information interacts with what we know already and what we can observe in our environment. We draw on networked information to make sense of what we know about our environment, culture/social, and physical context to make moment to moment decisions like which laptop to buy, where to eat tonight if you really want Mexican food, or which gate to go to to catch your plane. How and when information is organized and comes to us shapes our sense of our context and, thus, the possibilities of our own, or a client’s, actions.

In this course, we will be approaching an understanding of context primarily from two forms of inquiry: text mining and information architecture.

Finding context

This course will approach techniques for mining and analyzing text data to discover interesting patterns, extract useful knowledge, and support decision making, in other words, rhetoric. These are approaches that can be generally applied to arbitrary natural language text data and discourse analysis of large amounts of online texts . In other words, how can you read community forum posts to understand how your open source community make sense of your product? You’ll learn how.

Supporting context

In this course, students will learn the foundational concepts and strategies used to create information structures for others to use. You will read, write, and share their writing on IA concepts as the primary course activity. We will also engage in hands-on activities to aid our thinking. IA is fundamentally a domain of inquiry or a way of being and thinking about information. Therefore, the goal of the course is to prepare students to design inquiry about the best ways to make IA decisions in a given context.

Learning Outcomes

After this class, you will be familiar with:

  • Discourse Communities
  • Online contexts
  • Information Architecture

Some of the activities we will focus on include:

  • Mapping and explaining how knowledge is made for specific communities of users
  • Proposing information architectures that support how knowledge, made for specific communities of users

After this class, you will have produced:

  • curated an archive of an online communities knowledge making processes
  • a visualization of the analysis of an online communities knowledge making process
  • designed an information architecture that supports an online communities knowledge making process
  • written a proposal that articulates that IA design

Course Texts

(Most of these are available either online and physically through NCSU Course reserves:



  • Ignatow, G., & Mihalcea, R. F. (2016). Text mining: A guidebook for the social sciences. Los Angeles: SAGE Publications, Inc.
  • Potts, L. (2013). Social media in disaster response: How experience architects can build for participation. Routledge.